Support

Get in Touch

Have questions about the Life Back app, need help managing your subscription, or want to suggest a new feature? We are here to support your recovery journey.

Direct Support

Reach out directly to the founder for any questions, feedback, or assistance.

Typically replies within 24 hours

Frequently Asked Questions

How do I cancel my subscription? ›

All in-app purchases and subscriptions are handled directly by Apple. You can cancel at any time by following these steps:

  1. Open the Settings app on your iPhone.
  2. Tap your Name / Apple ID at the top.
  3. Tap Subscriptions.
  4. Select Life Back.
  5. Tap Cancel Subscription.

If you don't see Life Back in your subscription list, make sure you are signed in with the same Apple ID used to make the purchase.

How do I request a refund? ›

Because all transactions are processed securely through Apple's App Store, we do not have the ability to issue refunds directly. You can request a refund from Apple by visiting reportaproblem.apple.com, logging in with your Apple ID, selecting "I'd like to request a refund", and submitting the request.

How do I delete my account and data? ›

We respect your privacy. You can permanently delete your account and all associated data (including check-ins, journal entries, lesson progress, and personal reflections) directly from the app. Go to Settings → Account → Delete Account inside the Life Back app. This action is permanent and cannot be undone.

Is my data private and secure? ›

Yes. Your privacy is our highest priority. All your check-ins, lessons, and journals are stored securely using Supabase with row-level security. We never sell your data, use third-party ads, or share individual user information. Read our Privacy Policy for more details.

The app isn't loading or crashed. What should I do? ›

If you experience any technical issues, please ensure you are running the latest version of iOS and the Life Back app from the App Store. If the issue persists, please email us with your device model, iOS version, and a brief description (or screenshot) of the issue, and we will get it fixed as soon as possible.